How did DizziBrands get started?

After years of owning restaurants in Texas…through the blending of Molecular Gastronomy and Mixology, one of the founders of Dizzi locked in the recipes after years of research and testing thousands of batches.  (Tough job…having to eat ice cream every day and not get fat)  Now he and his business partners decided to launch the product full time and have never looked back!

 

How did Dizzi get the Alcohol to freeze?

While there are certain life mysteries that are still lurking (like how did they build the Pyramids or Stonehenge, Time Travel, Who killed Jimmy Hoffa, Did we really land on the moon, Is Donald Trump’s Hair real or fake)…the secret to our ice cream is definitely on that list considering we do not use any chemicals or scientific freezing tricks like Nitrogen or Dry Ice. 

 

Where can I buy Dizzi products?

Right now we are only in our physical locations, but we can be found at certain restaurants and bars that are listed in the Locations page on the site.

 

Do you have dairy-free flavors?

Yes! We have made a vegan flavor just for our dairy free lovers.  Pina Colada is a great way to enjoy Dizzi without the lactose.

 

Why are flavors different from location to location?

We always aim to please. Dizzi stores, however, are independently owned and operated, so liquors, ingredients, storage, and policies may vary from store to store. Most Dizzi stores can have your special order ready within 48 hours. Stores will require a deposit when the order is placed.

 

Do you deliver DizziBrands’ products?

Yes!  We deliver to several locations in Puerto Rico and Bahamas currently.  Please see the schedule on the locations page.  You can order as little as $50 in our products and we will deliver for free.

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These goods are frozen when they leave the store and during transport.  You must be available with a 20 minute window to pick up your products to ensure the quality.  This is why we must have pre-paid orders for delivery to give you the highest quality and make you the happy customers that we know will come back again and again.

 

How is my ice cream order packed?

Orders above our delivery minimum order value of $50 are packed in a reusable cooler bag. Customers are entitled to one cooler bag per order. Additional bags are available for purchase upon request.

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We encourage you to reuse this bag for your grocery shopping & errands - together we can minimize the use of disposable plastics.

 

Does my order come with dry ice?

Resort/Office delivery: Most orders are delivered by truck with a freezer inside, so there is no need for dry ice. Once you receive your order, please store it in a freezer (below -18C or 0F) until you're ready to enjoy it.

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Pick up orders: Pick up orders are packed with super cold ice sheets to last 30-60 minutes (depending on the outside temperature) to allow you to transport your items to your next location.

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Please be careful when handling the ice sheets, try not touch it with bare hands in case of frozen burns.

 

What's your return policy?

We deliver our products in temperature controlled trucks, so you can be assured that you'll receive your order in tip top condition, ready to be enjoyed immediately or stored in your freezer. 

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Please note that given the perishable nature of ice cream products, all sales are final. We encourage all customers to take due care to inspect the completeness and quality of their order at the time of delivery. Once you (or a third party representing you) have received and signed for your delivery, we are unable to exchange, refund or otherwise amend your order.

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All orders made are final and cannot be amended after checkout is completed.

If for any reason you are not satisfied with your purchase from Dizzi, you may contact us at the store you bought it to discuss.

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